Welcome to the Refund Policy page of 123DigitalStores. We understand that sometimes you may need to return a product or request a refund, and we are committed to making this process as easy and fair as possible.
Refund eligibility:
To be eligible for a refund, you must have purchased the product directly from our website and meet the following conditions:
- The product is defective or not as described.
- The product was not delivered or cannot be downloaded.
- The refund request is made within 7 days of the purchase date.
Refund process:
To request a refund, please contact our customer support team with your order number and a brief explanation of the reason for the refund request. We may ask for additional information or evidence to verify the reason for the refund.
If your refund request is approved, we will issue a refund to the original payment method used for the purchase within 10 business days. Please note that refunds may take longer to process depending on your payment method or financial institution.
Non-refundable products:
Certain products may not be eligible for refunds, including:
- Products that have been used, downloaded, or accessed.
- Products that are not defective or not as described.
- Products purchased from third-party websites or retailers.
Contact us:
If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, please contact our customer support team through our website's contact form or email us directly. Our customer support team is available to assist you from Monday to Friday, 9am to 5pm EST.
Thank you for choosing 123DigitalStores. We appreciate your business and strive to provide you with the best customer service possible.